COVID 19 - Safety Charter Visit the Ciuin Spa Page
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Spa Guide

Schedule an Appointment
To schedule an appointment, please contact our spa reservations team via telephone +353 (0) 49 9526444 or email or book online  All appointments must be pre-booked in advance.

We have relocated our treatments rooms to bedrooms on the fourth floor of the hotel to make individual treatment suites for our guests. Please arrive to room 418 located on the fourth floor of the hotel, five minutes prior to your treatment time.

Therapists will be wearing face masks and visors during all treatments as an enhanced safety measure. A number of disposable, biodegradable items will be used during treatments.

What we ask of our guests/customers
We would like you to relax during your visit. For this reason, we have taken extra measures to safeguard our guests prior to arrival. We kindly ask the following: For the safety of our guests and employees, if you or a member of your household or close contact has developed any of the following symptoms; cough, fever, breathlessness, sore throat, headaches, loss of taste or smell within the last 7 days please contact the spa prior to arrival to cancel your appointment and refrain from visiting the spa.

Refrain from visiting the spa if you are under an isolation, lockdown, restricted movement or quarantine order/directive.

Respect the spa's sanitation and hygiene standards and processes posted within the spa and shared by employees.

Guests are asked to wear face coverings in all public areas and when arriving for and leaving after treatments and during reflexology, manicure, pedicures and tinting treatments.

You will be required prior to arriving for treatments to have completed an online medical questionnaire (includes a covid declaration)

  1. Select Location – Slieve Russell Hotel
  2. Reset password
  3. Email and Phone number (+353 / +44 dropping the 0) these details must match the details given at time of booking
  4. You will receive an email containing your password
  5. Sign in
  6. Select medical questionnaire, complete in full, sign and submit
  7. Log out

Please note that the allocated treatment time includes time for changing, short consultation and aftercare advice. 

Treatment Courses 
When booking a course of three treatments, you will receive a fourth one complimentary. 

Spa Packages 
Treatments that are part of a package cannot be exchanged or taken by another person/s. All treatments included in spa packages are subject to availability. Treatment timings may be subject to change without prior notice. 

Medical Questions 
It is very important that you advise us when making your reservation if you are pregnant (the first trimester needs to have passed), breast feeding, and have any health conditions, allergies, injuries, skin complaints, or infections. All treatments are subject to medical status. Some medical conditions may require a doctor’s note. You will be asked to complete a medical questionnaire prior to your treatment. If treatments  are found to be unsuitable on medical grounds we will endeavour to offer alternatives, where possible. 

Cancellation Policy
Please allow 24 hours’ notice to change or cancel your appointment. A 100% charge will apply if you do not attend your booking. The charge will be applied to the card provided on booking or on to your hotel room bill should you be a resident guest. Deposits relating to full and part day packages are strictly non-refundable. They are transferable to another date provided at least 5 days’ notice of the original date is given.

Please note all prices are quoted in Euros and subject to change at any time without prior notice. Gratuities are not included and are welcome at your discretion. 

Payment can be made in full when booking an appointment or alternatively we would ask where possible to use contactless payment.

Credit/debit card details will be required to secure all bookings. Specific package or treatment vouchers are non-transferable to another package or treatment. No change will be given from gift vouchers. If you are paying by gift voucher please remember to bring it with you on the day or an alternative method of payment will be required. 

We recommend you do not bring valuables into the Ciúin Spa. The Slieve Russell Hotel/Ciúin Spa does not accept any responsibility for loss or damage of personal items.

Spa Etiquette 
We ask that you talk quietly in all areas to respect other guest’s treatments. Images/videoing is prohibited in all areas. We also ask you to respect other spa guest’s privacy. 

Gift Vouchers 
Ciúin vouchers are the perfect gift for someone special.

* The management reserves the right to alter or amend any aspect of the contents of the Ciuin web pages at any time without prior notice. 

If you have any questions please do not hesitate to contact us at +353 (0)49 9526444 or