COVID 19 - Safety Charter
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Spa Guide

What we ask of our guests
We kindly ask if you or a member of your household or a close contact has developed any covid symptoms within the last 7 days. Or have been advised to isolate or are a close contact yourselves, please contact the spa prior to arrival to cancel your appointment and refrain from visiting the spa.

Opening hours
Monday-Saturday 10-6.30pm
Sunday (Bank holidays)10-6.00pm  

Make a day of it
You can book any treatment and upgrade your visit with Afternoon Tea or bubbles and chocolates. Alternatively please view our day spa packages.

Spa Scheduling
In order to make the most of your treatment we would recommend that you arrive a minimum of 20 minutes prior to your first appointment  or 1 hr and 20 mins if you have the Hydrotherapy suite booked with your treatment. This will allow you time to familiarise yourself with your surroundings. Unfortunately if you are late for your appointment your treatment duration may be reduced. In this event there will be no deduction to the price charged. Treatment times include consultation and aftercare advice

Spa preparation
It is recommended that no alcohol is consumed immediately prior to your arrival and that you consume plenty of water following any treatments.

What we provide
Robes and towels are provided on each visit. Guests are asked to wear appropriate footwear in the spa, please bring suitable footwear with you. Ciúin flip flops are available to purchase at the spa. 

Arrival at the spa
Please make your way to the spa reception. A spa host who will explain the procedures for your visit and guide you around the spa will greet you.

Arrive a minimum of 20 minutes prior to your first appointment or 1 hr and 20 mins if you have the Hydrotherapy suite booked with your treatment .

Residents to arrive to the spa in robes (found in your room) and suitable footwear.

Spa attire
Prior to your spa treatment we would advise changing into a bathrobe and suitable footwear to allow for maximum relaxation. It is advisable to wear underwear or dry swimwear underneath although we can provide disposable briefs if you prefer. Please be assured that all of our therapists are highly trained and your modesty will be protected at all times.

Heat experiences
Suitable swimwear must be worn at all times. Please follow instructions for use and ensure you drink plenty of water.

Relaxation area
The relaxation room is only available for guests to relax after their treatment. It is a quiet area and suitable for those guests wanting peace.

Spa Etiquette 
Our spa environment is one of relaxation and tranquillity, allowing time to calm the mind, refocus the body and soothe the soul. Please respect all spa guests’ right to privacy and quietness as we kindly ask that mobile phone usage is kept at a minimum and at a respectful level of sound, to ensure a complete experience of wellbeing. Taking Photos /videoing is prohibited in all areas.

Treatment
Please note that the allocated treatment time includes time for changing, short consultation and aftercare advice. 

Teens

13-16 year olds

An adult must accompany guests at all times whilst in the spa (including changing areas, relaxation suites). Use of the hydrotherapy suite is not permitted.

16-18 year olds

An adult must accompany guests at all times whilst in the spa (including changing areas, hydrotherapy suite and relaxation suites).

Health conditions
Please notify our staff if you are pregnant or have any special medical considerations so that appropriate treatment can be recommended. Ciuin Spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking. However it is our ethos to help all people be well. We have experienced and highly trained therapists who will be happy to discuss any concerns you may have. Kindly advise us of any health conditions, allergies or injuries, which could affect your treatment when making your spa reservations.

All treatments/use of the hydrotherapy suite are subject to medical status.
*Pre-natal treatments are available after 12 weeks.

Hydrotherapy Suite
GAIA Rituals and 90 minute treatments include the Hydrotherapy Suite. Alternatively the Hydrotherapy Suite can be added for €20 pp.

Hydrotherapy Suites last entry times: Monday-Saturday 5pm and Sunday 4.30pm (Hydrotherapy Suite facilities close 30 mins prior to the spa closing time).

Use of the hydrotherapy suite is not permitted during pregnancy or for under 16 year olds.

Gift Vouchers
Ciúin gift vouchers are available for treatments, day spa packages or products and are an ideal present for someone special. Gift vouchers are non-refundable and must be presented to spa reception upon arrival.

Cancellations
As a courtesy to other guests we ask that you provide 24 hours’ notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours’ notice you will be subject to 50% of the treatment cost. If you give less than 12 hours’ notice you will be charged the full treatment cost. The charge will be applied to the card provided on booking or on to your hotel room bill should you be a resident guest. Deposits relating to full and part day packages are strictly non-refundable. They are transferable to another date provided at least 5 days’ notice of the original date is given.

Booking amendments
If you wish to amend your booking in anyway, please contact us before you arrive. We cannot guarantee we will be able to accommodate any amendments to your booking.

Spa Packages 
Treatments that are part of a package cannot be exchanged or taken by another person/s. All treatments included in spa packages are subject to availability. Treatment timings may be subject to change without prior notice. 

Departure
Please make sure you have all your belongings when leaving the spa.

Retail
We have a large range of retail products available to continue your experience at home. Please ask any of our trained team if you need any advice.

Valuables
We recommend you do not bring valuables into the Ciúin Spa. The Slieve Russell Hotel/Ciúin Spa does not accept any responsibility for loss or damage of personal items.

Treatment Courses 
When booking a course of three treatments, you will receive a fourth one complimentary. 

Prices/Gratuities 
Please note all prices are quoted in Euros and subject to change at any time without prior notice. Gratuities are not included and are welcome at your discretion. 

Payment 
Payment can be made in full when booking an appointment or alternatively we would ask where possible to use contactless payment.

Credit/debit card details will be required to secure all bookings. Specific package or treatment vouchers are non-transferable to another package or treatment. No change will be given from gift vouchers, any remaining balance will be out on a gift card. If you are paying by gift voucher please remember to bring it with you on the day or an alternative method of payment will be required. 

  • The management reserves the right to alter or amend any aspect of the contents of the Ciuin Spa brochure and online at any time without prior notice. 
  • The management reserves the right to close any area of the Hydrotherapy Suite without prior notice for essential maintenance.